Terms of Service

Effective Date: 5 March 2026 · Last Updated: 22 March 2026

IMPORTANT NOTICE — BETA SOFTWARE

Trackexa is currently in BETA testing. This means:

BY USING TRACKEXA, YOU ACKNOWLEDGE AND ACCEPT THESE RISKS. USE THE SERVICE AT YOUR OWN RISK.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Trackexa ("we", "us", or "our"), regarding your use of the Trackexa web and mobile application (the "Service").

By creating an account, accessing, or using Trackexa, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

2. Description of Service

Trackexa is a trade business management application designed for Australian tradies and service businesses. The Service includes features such as:

3. Eligibility

To use Trackexa, you must:

If you are using Trackexa on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration and Security

4.1 Account Creation

You must create an account to use Trackexa. You agree to:

4.2 Account Responsibility

You are solely responsible for all activities that occur under your account. You agree not to:

5. Beta Service — No Warranties

5.1 "AS IS" and "AS AVAILABLE"

TRACKEXA IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:

5.2 Beta Risks

During the Beta period, we make no guarantees regarding:

You acknowledge that the Service may be modified, suspended, or discontinued at any time without notice.

6. Limitation of Liability

6.1 No Liability for Data Loss

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRACKEXA SHALL NOT BE LIABLE FOR ANY:

6.2 Maximum Liability

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR AUD $100, WHICHEVER IS GREATER.

6.3 Exclusion of Consequential Damages

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or other applicable law. To the extent permitted by law, our liability for breach of any implied warranty or condition is limited to, at our option:

7. Your Responsibilities and Acceptable Use

7.1 Data Backup

YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF YOUR DATA. We strongly recommend that you regularly export and save copies of your quotes, invoices, customer lists, and other important business data outside of Trackexa.

7.2 Acceptable Use

You agree not to use Trackexa to:

7.3 Tax and Accounting Compliance

Trackexa provides tools to help you track your business finances, but:

8. Intellectual Property

8.1 Our Intellectual Property

The Trackexa Service, including all software, code, design, text, graphics, logos, and other content, is owned by Trackexa and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to use Trackexa solely for your business purposes in accordance with these Terms. You may not:

8.2 Your Content

You retain all rights to the data and content you upload to Trackexa (your "Content"), including quotes, invoices, customer information, photos, and business data.

By using the Service, you grant us a limited license to:

We do not claim ownership of your Content, and we will not sell or share it with third parties except as described in our Privacy Policy.

9. Third-Party Services

9.1 Google Calendar Integration

Trackexa integrates with Google Calendar to sync job scheduling. When you authorize this connection:

9.2 Stripe (billing and payments)

Subscription fees are processed by Stripe, our payment processor. When you subscribe or update payment details:

9.3 Hosting and infrastructure

The Service is hosted and API routes may be provided through Vercel and related cloud infrastructure. Operational data (such as server logs) may be processed by Vercel as part of delivering the Service.

9.4 Third-Party Disclaimer

We are not responsible for:

10. Fees and Payment

10.1 Subscription and trial

Access to the full Service is offered on a paid subscription basis, billed in Australian dollars (AUD) unless otherwise shown at checkout. We may offer a free trial for new accounts; trial length and eligibility are as shown in the app or at checkout.

By subscribing, you authorize us (through Stripe) to charge your payment method on a recurring basis for the subscription until you cancel.

10.2 Checkout, portal, and cancellation

Initial subscription setup and card collection are completed through Stripe Checkout. You may cancel your subscription at any time using the billing / customer portal linked from the Trackexa app (Stripe Customer Portal), subject to Stripe’s interface and any final invoice already generated.

Canceling your subscription stops future renewal charges; it does not automatically delete your Trackexa account or all stored business data. Export important data before closing your account if you no longer need the Service.

10.3 Pricing changes and promotions

We may change subscription pricing or plan features. Where required by law, we will give reasonable notice (for example by email or in-app). Continued use after a change may constitute acceptance, as described in any notice we provide.

We may offer promotion codes or discounts from time to time. These are subject to the terms shown in Stripe or the offer and may be limited, withdrawn, or modified.

10.4 Taxes

Fees may be shown inclusive or exclusive of GST or other taxes as presented at checkout. You are responsible for any taxes applicable to your use of the Service as required by law.

10.5 Refunds

Unless otherwise required by applicable law (including the Australian Consumer Law), fees are generally non-refundable, including for partial subscription periods. If you believe a charge is in error, contact us at support@trackexa.com and we will review in good faith.

11. Termination

11.1 Canceling your subscription

You may cancel your paid subscription at any time through the billing portal available from the Trackexa app (Stripe Customer Portal). Cancellation stops future subscription renewals as described in the portal.

11.2 Closing your account

You may request to close your Trackexa account and delete associated data by:

Closing your account may be separate from canceling billing; cancel the subscription via the billing portal if you wish to stop charges. Upon account closure, you may lose access to your data—export important information first.

11.3 Termination by Us

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including:

11.4 Effect of Termination

Upon termination:

12. Indemnification

You agree to indemnify, defend, and hold harmless Trackexa and our affiliates, contractors, and service providers from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

13. Modifications to the Service and Terms

13.1 Changes to the Service

We reserve the right to modify, suspend, or discontinue any aspect of Trackexa at any time, including:

We will make reasonable efforts to notify you of significant changes, but we are not obligated to do so during the Beta period.

13.2 Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

Your continued use of Trackexa after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the new Terms, you must stop using the Service and delete your account.

14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms are governed by the laws of Queensland, Australia, without regard to conflict of law principles. Any disputes arising out of or related to these Terms or your use of Trackexa shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

14.2 Informal Resolution

Before initiating formal legal proceedings, you agree to first contact us at support@trackexa.com to attempt to resolve the dispute informally. We will make a good faith effort to resolve disputes amicably within 30 days.

14.3 Class Action Waiver

To the extent permitted by law, you agree to resolve disputes with us on an individual basis and waive any right to bring or participate in any class action, collective action, or representative proceeding.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Trackexa regarding your use of the Service and supersede all prior agreements or understandings.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by us.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations at any time without notice.

15.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, internet outages, or third-party service failures.

16. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

Email: support@trackexa.com
Business Name: Trackexa
Location: Cairns, Queensland, Australia

BY USING TRACKEXA, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

© 2026 Trackexa · Cairns, Australia